WEBSITE CARE
WE’ll TAKE GOOD CARE OF YOU
Never worry. Your website is in good hands.
Why Website Care
The relief when something is ‘handled’ is remarkable.
Spending time updating and managing your website? You have better things to do. It’s proven that having a professional service saves time and money, and most importantly, has great mental health benefits.
Digital Health Check
First, let’s understand where you are and where you want to be. We believe in the right solution for the right problem, so we want to understand first what will actually benefit you.
Handover
We collect all the necessary info to make sure we can take care of everything you need. Then we move all your important web stuff into our care. No more wondering who has what or how to get access to this or that. We handle it all for you.
Get on with business
You can sit back, relax, and just reach out whenever you need something … or more likely, focus on what’s truly important in managing and growing your business.
YOUR PlanS
A Website Care plan for every website and budget
ESSENTIAL
All the essentials plus a little bit of developer support for the occasional change. Perfect for those that just need the basics.
$159/month
Billed monthly for 12 months
Select this plan- 15 minutes of developer time per month
- Same day response
- Secure, fast WordPress hosting
- SSL certificate
- WordPress, theme and plugin updates
- Daily backup
- 24/7 monitoring
- Monthly report
- Free site assessment
ACTIVE
Recommended for most businesses. Everything to take care of your website and enough developer support to make almost any update or change for a typical business.
$299/month
Billed monthly for 12 months
Select this plan- 2 hours of developer time per month
- Same day response
- Secure, fast WordPress hosting
- SSL certificate
- WordPress, theme and plugin updates
- Daily backup
- 24/7 monitoring
- Monthly report
- Free site assessment
POWER
With 5 hours of developer time included, there isn’t much that can’t get done within this plan.
$649/month
Billed monthly for 12 months
Select this plan- 5 hours of developer time per month
- Same day response
- Custom branding on monthly reports
- Secure, fast WordPress hosting
- SSL certificate
- WordPress, theme and plugin updates
- Daily backup
- 24/7 monitoring
- Monthly report
- Free site assessment
Benefits
When you are with us, we’re with you.
Fast, Australian hosting
Australian hosting for Australian businesses. Speed, reliability, location, these are all important for your website. We operate and manage our own hosting platform for maximum reliability and control. And no more waiting on hold to speak to a call centre.
WordPress specialists
We specialise in WordPress, the most popular web platform in the world. With over half of all websites running on WordPress, it makes sense. 25 years of experience and 1000’s of WordPress websites built we know what we’re doing – you can rely on us.
Security and malware protection
Outdated web platform, plugins, and themes are the reason for the majority of successful website attacks. Keeping ahead of bad actors is critical but worry no more when SolidWeb is managing your website.
Reliable backups
Regular, reliable backups are the best way to minimise and mitigate any security breaches, malicious users, and unexpected technical issues. With daily, weekly, and monthly backups from multiple sources, your site is safe with us.
Free SSL certificate
All websites hosted with SolidWeb receive a free SSL certificate for the duration of your plan. SSL certificates are essential to encrypt communications between your visitor and your website and most modern browsers now require it.
SolidWeb = security.
24/7 monitoring
We monitor our infrastructure 24/7 and respond to any issues super fast. With an average uptime of 99.9% across our servers, your website is always ready to do business.
Monthly report
Receive a report each month on the health of your website and be assured that there is nothing you need to worry about.
Same day response
We are always just a call or email away. 92% of requests are handled on the same day. And if your request is urgent, just let us know and we will always try our best to expedite it. That’s premium service for a bargain-basement price!
FAQ
You have questions?
We have answers.
This is a shared hosting service. However, we do offer dedicated environments, if this is of interest, please reach out to our team: 02 9037 8233
We are not a reseller of hosting, we operate and manage our own specialist hosting environment. Our infrastructure uses the Amazon Web Services platform.
All of your services are located in Australia by default. We are able to offer hosting services in many global locations upon request.
Backups are taken daily and can usually be restored within hours. Daily backups are kept for 7 days, weekly and monthly backups are kept for up to 3 months.
Our team will apply WordPress updates and plugin updates on at minimum a weekly basis.
If an update breaks your site, we can roll back to the last backup before the issue. You simply need to flag it with the customer service team and we will perform the roll back for you. We can also provide further technical assistance to fix the issue on request.
We utilise the Amazon Web Services platform for our hosting services. AWS has the following ISO certifications: ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015.
Contact Us
Not sure which plan is right for you?
Give us a call or drop us a message and we can help you make the right decision.
Get in touchFree Digital Health Check